Snapping and solving

Article image - Snapping and solving Noosa Council CEO Brett de Chastel and customer service staff Debbie and Kara try out the new Snap Send Solve app, which makes reporting maintenance issues, such as litter, easier.

Noosa Council is embracing smartphone technology to make communication more efficient.

Reporting a pothole, graffiti and a host of other issues to Council just got easier, thanks to the Snap Send Solve smartphone app.
Locals can use the app to snap a picture and send details to Council at the touch of a button.

Noosa Council Chief Executive Officer Brett de Chastel said the app made it easier for residents and visitors to raise issues online.
“In addition to photos, smartphone users can also add location details using the phone’s GPS,” said Mr de Chastel.

The Snap Send Solve app is free to download on both iOS and Android devices.

“Whether reporting a pothole, graffiti, broken playground or litter issue, the app makes contacting Council easier.”

Requests lodged via Snap Send Solve are sent direct to Council’s customer service team.

“There is no need to sign up for an account in order to submit a request, however it is a good idea to include contact details so we can provide updates or ask questions,” said Mr de Chastel.

Snap Send Solve – a private third party app – is also useful for visitors to the area who may not have Council’s contact details.