Customer service moves online

Whitsunday Regional Council has improved its customer service experience with the launch of e-Services.

The service now allows residents and ratepayers to submit enquiries, lodge complaints and pay accounts via Council’s website.

Acting Chief Executive Officer Barry Omundson said e-Services provides customers with access 24 hours a day, seven days a week, to easily and conveniently communicate with Council in the privacy of their own home.

“Council’s e-Services is a fast, secure and safe platform which provides customers with an easy and convenient way to communicate with Council,” Mr Omundson said.

“Plenty of common Council transactions, such as paying a bill, renewing an animal registration or settling a parking infringement, can now be done online.

“Customers can also lodge a customer service request for common issues such as stray or wandering animals, park and road maintenance or track a development application.”

Mr Omundson encouraged residents and ratepayers to sign up to Council’s ‘Notify Me’ distribution list to remain up to date on local issues.

“The Notify Me service allows the community to subscribe to receive Council newsletters, emergency alerts relating to cyclones and severe weather events as well as Council’s public notices and media releases.”