Self-service kerbside collection*

Councils who offer at-call cleanup services are looking to reduce the administrative effort of booking in kerbside cleanup collections and are looking to self-service web portal software packages to facilitate the process.

Today’s internet technology means that smart systems can allow any input address validation against mapping boundaries for the council, or validate against resident address or strata details, then record and limit the number of services that can be booked per property per year.

Council or contractor vehicle collection capacities can then be set to limit the amount of bookings able to be handled per day, per suburb or day of normal service zone. This makes service request bookings as easy as booking an overnight stay in a hotel, complete with automated email confirmation, including advice on what’s allowed/acceptable and placement guidelines. Self service also means bookings can be done after hours when council call centres are closed or during the daytime to avoid busy switchboard or call-centre wait time. Let your mouse or mobile do the walk and talk (or pick and click) to select an available date that’s suitable to you! You can even get a reminder email or SMS message the Friday before your booked cleanup.

When council contracts out these at-call collections, the waste vehicle drivers can also use an app on their mobile iPhone to get directions to each booked collection location, and then append these “before and after” photos to the job details as proof of service.

Council waste staff and their service desk can also use a Council portal to view the list of jobs booked along with contractor collection confirmations and attached photos.

These innovative internet portals extend hours of communication between resident and council (without any major impact on internal IT departments). Once contact with the constituents is established, these new communication channels can easily be extended to offer an alternate avenue for new bin delivery requests or to report damaged-bin repair/replacement requests, as well as to capture complaints or compliments (e.g. on providing a simpler swifter self service system).

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*Copy supplied by Wastedge