Free process library for Councils

Local councils throughout Australia are gaining free access to a new online library that allows them to share their process knowledge and experience with other councils.

The Local Government Shared Process Library consists of around 1,000 processes developed by councils and uploaded to the cloud for sharing.
The service is being provided by Promapp Solutions.

This is the first time for councils that process knowledge sharing has been centralized nationwide.

“We were already sharing our processes with some of the councils,” said library champion, Zoe Pattison of Port Stephens Council.

“The Local Government Shared Process Library is the next logical step.

“Sharing good processes and practices with councils all across Australia will extend the community of learning with each other that we’ve already started building with councils.

“We have every reason to share these processes with other councils, and no reason not to.”

Ivan Seselj, CEO of Promapp, said demand for the service has been high.

“In the past three weeks, we have registered council members from dozens of councils all over Australia.

“It’s a significant result and I think it shows that councils are eager to gain detailed insights into the way other councils operate and improve their own processes, performance and customer service.”

The library includes processes for activities such as building consents, resource consents, wastewater management, environmental health and environmental monitoring and liquor licensing.

The library also includes an extensive set of processes for dealing with land information, parking, libraries and museums, recreation and leisure, community development, animal management and compliance as well as customer services and service delivery.

While all processes in the library were developed by councils using Promapp software, councils do not have to use Promapp to access or download processes from the library.

Anyone with a council email address can access the Local Government Shared Process Library Australia by requesting access from or emailing