Customer Service Network Forum
Cessnock City Council Customer Service Coordinator, Trevor Martin, has hosted this year’s Local Government Customer Service Network Forum.
Network members from local government including Newcastle, Maitland, Port Stephens, Upper Hunter and North Sydney City met to discuss and share ideas surrounding customer service.
Cessnock City Council General Manager, Stephen Glen, said the meeting was a great networking opportunity for local government.
“By collaborating across councils and sharing our knowledge and experiences, we can learn how to leverage training opportunities for our staff and get the most out of this forum.
“Customer service is our bread and butter and it is so important to ensure we are providing ratepayers with the best service we possibly can.”
The day consisted of sessions focusing on how different councils manage their customer service and how they are working towards ensuring they meet the requirements of the Fit for the Future NSW local government reform.
Network members spoke about the expectations of their customers and found many commonalities across their communities.
The next forum will be held around the same time next year with the host council yet to be determined.