Smartphone app provides smarter service

Moorabool Shire Council has won Project of the Year at the 2013 Local Government Information and Communications Technology (LCICT) Group Awards for implementing a smartphone-based aged care rostering system.

The innovative project is used by Home and Community Care (HACC) staff at Moorabool Shire, as a replacement for their former paper-based rostering systems.

Moorabool is the first council in Australia to implement the Haccpac Mobile smartphone system, in a collaborative project between Moorabool Shire Council’s HACC staff, Information Technology staff and Haccpac software vendor Vada Computing. The rollout of the project involved the Shire’s 550 HACC clients.

Council CEO Rob Croxford commended the staff who worked on the project and said he was pleased to see their hard work rewarded at the LCICT Group awards.

“The implementation of this system has enabled HACC staff to better manage staff resources and provide a more responsive and timely service to their clients.”

The new module includes electronic rosters, job verification and alerts for care workers, all using a smartphone. Workers can view their weekly roster and job locations, and clients can electronically sign off on work via scanning of a client-specific QR code.

“Prior to this system, a lot of this information was being manually generated and printed,” Mr Croxford said.

“Since its inception early this year, this system has greatly reduced Council’s [financial] contribution to HACC services operating systems and has contributed to a significant reduction in paper printing.”

Council’s Manager Information Services, Chris Parkinson, attended the LCICT Awards for Excellence dinner in August and accepted the award on Council’s behalf.

The LCICT group was established by the Municipal Association of Victoria in 2004, as an independently funded group of local government IT managers and officers.