Compliance Mobility Solution breaks new ground

Fraser Coast Regional Council (FCRC) is breaking new ground after launching its new Compliance Mobility Solution, an application allowing Compliance Officers to access Council’s Property and Rating systems while working in the field.

“The new application means we can enquire on properties and animals, and action customer requests from an iPad when we are not in the office,” said FCRC Compliance Officer Dan Novak.

“Previously we had to return to the office to access Council systems. The new Mobility Solution allows us to be almost completely mobile, which is far more efficient.”

While similar commercial applications are available, Council’s Information Technology Team designed, built and tested the entire program in-house in just over three months.

“The IT team has done a fantastic job,” said Alexis Hill, FCRC Director of Organisational Services.

“By doing the work in-house, the IT team has provided a cost effective solution fully customised to the Compliance Officers’ needs. Council now has plans to further develop the Mobility Solution and make it accessible to Assets, Rates, Environmental Health, and Plumbing and Building staff,” said Ms Hill.

The launch of the Mobility Solution comes just weeks after Fraser Coast Regional Council announced its e–Services option on the corporate website. Residents can now log on to access a number of Council services online, including information about their animals, properties and rates charges and balances. There is also a link to pay bills.

Fraser Coast Mayor Gerard O’Connell said the e–Services option provides residents with a 24/7 secure access to Council.

“For example, if someone notices a pothole on the way home, they can report it online almost immediately,” Councillor O’Connell said. “And, as of August 20th, Fraser Coast residents are now able to request their future rates and water notices to be sent by email to reduce waste.

“Council is constantly looking for ways to make our processes more efficient and cost effective, while still maintaining the high level of service that our residents expect. These initiatives are a great step in the right direction.”