Focus On... Administration & Management Systems

• Future directions - By Blue Mountains City Council
  
• Keeping customers happy
  Waverley Council in New South Wales prides itself on providing exceptional service to the community with extended trading hours at a state-of-the-art customer service facility.
• Procurement helps mitigate risk *
  By Rob Cook, Marketing Manager, TenderLink
• Future directions - Darrin Cunningham, Economic and Community Development Manager, Kentish Council
  
• Regional shire breaks the mould
  The Shire of Dardanup in Western Australia is bracing for unprecedented urban and industrial expansion, and is innovating to meet the challenges that come with rapid growth.
• Outstanding customer service
  The City of Melville in Western Australia has received outstanding results for customer service.
• City of Rockingham, Western Australia signs with Civica to launch online community portal *
  
• Practical skills for policy professionals*
  The University of Technology Sydney’s Institute for Public Policy and Governance (UTS:IPPG), incorporating the Centre for Local Government (UTS:CLG), has launched a new postgraduate course in applied policy.
• Universal design means access for all*
  Access Institute sets the benchmark for access and universal design education and training relating to the built environment. We create a dynamic and energised training environment where each student feels empowered by the learning experience.
• Volunteers bolster healthy lifestyle program
  In the City of Holdfast Bay in South Australia, volunteers are helping to deliver important council programs whilst gaining on-the-job training.
• Questions to ask yourself when buying or implementing payroll or HR software*
  
• Employee scheme rewards good ideas
  Glenorchy City Council in Tasmania has launched a scheme to reward employees for ideas that improve Council operations, work practices and service to ratepayers and the community.
• Councillors go electronic
  In a continued bid to cut costs, City of Greater Geraldton councillors have gone paperless.
• Reporting online
  The City of Canning in Western Australia has launched a new web portal that allows residents to efficiently report issues and lodge enquiries.
• New tool for emergency management
  Sydney Coastal Councils Group (SCCG) has released an Emergency Management Health Check Tool for all local councils in New South Wales.
• The importance of a friendly face
  At the City of Nedlands in Western Australia, Customer Services Officer Judy Denton has long provided a friendly and trusted presence for residents.
• Strengthening the workforce
  The Shire of York in Western Australia has strengthened its Human Resources processes to benefit employees and the community.
• Fewer snags for contact centre customers
  Newcastle City Council residents are showing their appreciation for the improved services and reduced wait times at the council’s Customer Contact Centre.
• A message to all Local Government from the APS Benefits Group*
  FREE Hour of Power lunchtime Financial Literacy Seminars.
• Internal restructure drives cultural change
  The City of Mount Gambier has undergone a major internal organisational restructure, in line with its resident-driven Community Plan.
• New South Wales celebrates its best
  On Thursday 6 April, over 300 local government professionals celebrated the outstanding achievements of the sector at Local Government Professionals Australia, NSW’s flagship event The LG Awards Dinner.
• Rural council gets top safety accreditation
  The small, rural Flinders Shire Council in western Queensland is one of only a few councils across Australia that has received Federal Safety Accreditation from the Australian Government.
• New search system up to the challenge
  The City of Gosnells has become the first local government in Western Australia to use iFerret, an Australian-developed system for searching ‘real world’ information from vast local government information stores.
• Protect your workers*
  BodyWorn Tech brings exclusively Wolfcom’s new range of products to minimise risk and injury to your local council officers, and to maximise their performance whilst on duty.
• Quality assurance and performance monitoring*
  By Helen Masters, Managing Director, Infor Pacific