Digital records management

Article image - Digital records management Cardinia Shire CEO Gary McQuillan and eCloud CEO Desi Lorand open the new digitisation centre

Cardinia Shire Council was excited to welcome eCloud Business Services (eCloud) to the Cardinia Civic Centre, in the Victorian town of Officer, to establish the Cardinia Digitisation Centre.

Over the past 12 months Council has been working with eCloud to automate all its incoming correspondence, including processing data, records, correspondence, invoices and information.

Mail received by Council is run through multiple algorithms developed by eCloud that read, assess and then allocate mail into the document management system, creating workflows as needed by identifying the appropriate officer within Council to action the matter. With millions of records being processed per month for eCloud’s clients, the system’s self-learning nature is invaluable and means the process is continually improving and becoming more efficient.

Council is now saving 60 hours of work per week, has reduced the cost of processing mail and improved the quality of its data. The benefits are wide reaching – ensuring staff employability into the future, improving the capabilities and efficiencies of Council, and achieving more with less – ultimately delivering better outcomes for the community.

Welcoming eCloud into the municipality, with office space at the Civic Centre, also means extending employment opportunities into the community and potential student placement initiatives as the Digitisation Centre expands. eCloud values people and promotes a culture that aligns to Council’s own values; sharing a desire to grow jobs locally and support young people to enable them to commence their working careers by gaining valuable information technology processing experience.

eCloud was visionary in becoming a cloud-based services provider over 10 years ago, when cloud technology was just emerging. Starting out as a modest home operation on the dining room table of CEO Desi Lorand, the company now employs over 50 staff across Australia and New Zealand and has five Digitisation Centres. Today, eCloud is a market-leader in providing intelligent business information processing services. Using its own smart cloud-based services, eCloud can provide 24/7 online services to anywhere in the world.

If you would like to hear more about Cardinia’s journey into the digital era of records management feel free to contact us by email mail[@]cardinia.vic.gov.au.