Reporting online

Article image - Reporting online Canning Mayor Paul Ng shows off the new website.

The City of Canning in Western Australia has launched a new web portal that allows residents to efficiently report issues and lodge enquiries.

The City launched the new customer-focused website in April.
The new website makes it easier for the community to find what they are looking for quickly and with minimal effort through an improved search.

“Local government websites contain so much information,” said Mayor Paul Ng.

“There needs to be a way for people to easily find what they are looking so we selected a platform which makes everything searchable.

“Customers don’t have to know the structure of the organisation to find what they are looking for. It is a website for the customer.”
There is a Report It function where customers can report issues they see whilst out and about, including photos. Enquires are then handled through City’s award winning Customer Service team.

The new website is part of the City’s development of a whole of City Digital Strategy which aims to make it easier to interact with the City.  

“The Digital Strategy is currently being prepared and will make it easier to engage with the City and put Canning on the forefront with digital communications and interactivity,” the Mayor said.

The website will evolve with the City, with new functionality being released over the next 12 to 18 months.

The platform selected is flexible and expandable so it can grow as the City grows and changes.

Eventually the City will be able to link its internal systems to the website, creating greater efficiencies in the organisation.
The new website is also designed to build an online community, allowing the community to submit community events for listing on the website.

“The website is responsive too, meaning people can use the website on their mobile devices, which is so important for the community now,” added the Mayor.