Using data in a digital city

The City of Joondalup will soon expand its use of an innovative system that allows operational staff to access data using mobile devices.

Joondalup Enterprise Management – or JEM as it is more commonly known - was designed and developed in-house after the City’s Ranger Services team identified an opportunity to be more efficient in managing their workload.

JEM provides users with fast and easy access to extensive City data from any location, including information about properties, people, animals, infringements, customer requests, customer history and assigned jobs.

It also gives staff access to data, works orders and spatial (mapping).

The City’s Rangers were first to trial JEM, providing feedback to the IT team during its early days.

“Once it was operational it was obvious that it had the potential for far reaching benefits across the organisation,” Joondalup Chief Executive Officer Garry Hunt said.

“The City has hundreds of staff members, including more than 600 full-time and part-time employees, based at locations such as the City Administration Building, Leisure Centres, Libraries and Works Operation Centre.

“The potential for all staff to have access, use and have the benefit of JEM is extensive.”

In 2013 the City of Joondalup became the first local government in the Perth metropolitan area to develop and launch a Digital Strategy.
The implementation of JEM aligns with this strategy, particularly in the areas of positioning Joondalup as a ‘Digital City’, building local infrastructure, platforms and content, actively growing the City’s internal digital capacity and building community capacity and innovative government services.

More than fifty staff members currently access JEM from mobile devices, extending from Ranger Services to cleaning and maintenance staff.  

The system is currently being used by City Rangers as a particularly handy tool for finding, investigating and returning stray or lost dogs.

For instance, if a Ranger finds a dog on the street, they can type its description or colour into JEM and it will tell them how many registered dogs resembling that description there are in the City, the owners’ names and addresses.

It can be even more specific if the Ranger knows the breed of dog or includes a suburb in the search.

The use of JEM will be expanded later this year with mobile devices to be given to the City’s Operation Services staff in July.

Mr Hunt said the system could prove useful for other local governments.

“With the City embracing opportunities to lead and position Joondalup as a Digital City, the City is committed to sharing the JEM concept.

“As JEM has continued to develop, the City has welcomed the interest of other local governments in the region and provided demonstrations on JEM adaptability and potential usage.”