Meeting remote communities’ information needs*

Longreach Regional Council in Central Western Queensland has successfully implemented an initiative to support the Local Government Association of Queensland’s Better Councils, Better Communities project, using MAGIQ Documents.

Longreach is situated 700 kilometres west of Rockhampton and the Region encompasses the outback townships of Longreach, Ilfracombe, Isisford and Yaraka. The town of Longreach serves as the administrative centre for the Region and is well known as the home of the Australian Stockman’s Hall of Fame museum.

The MAGIQ Documents suite is web-based electronic document and records management software. The overall simplicity and intuitive design of the software means it is very easy for staff to use and learn, which leads to excellent take-up and adoption.

Longreach Regional Council installed the MAGIQ Documents software in 2011 and has recently chosen to implement the MAGIQ Documents Publishing Portal; providing its community with secure and convenient access to Council documents via the web.

According to Kate Wright, Records Officer at Longreach Regional Council, the primary business driver for implementing the Portal was the need to more efficiently meet the information needs of Council’s remote community.

“Longreach is a remote, rural region and a number of people in our community were experiencing issues, long delays, and inevitably becoming frustrated, when trying to access large documents or files via email.

“The MAGIQ Documents Publishing Portal has removed this frustration and now our Councilors, Committee Members and other members of the Public can easily access and download documents such as Council reports, meeting agendas and minutes.”

In addition to delivering a better level of service to its community, MAGIQ Documents also helps Council to effectively control its business risk by ensuring all documents are managed in real time, in a single place.

“All of our documents are stored and maintained centrally in MAGIQ Documents and any changes made are instantly available in real-time.

“That gives everyone complete confidence that they are always accessing the latest version of a document.”

Longreach Regional Council enjoys an excellent business relationship with the MAGIQ Software team and Ms Wright said she is very happy with the level of customer support she receives.

“The customer service team is always happy to help and they are also very friendly and approachable. Being a remote Council, customer support is very important to us. It’s great to know the MAGIQ Software team is only a phone call away.”

The Better Councils, Better Communities project is designed to encourage Councils to develop innovative business models to improve service delivery and achieve better productivity outcomes.

Longreach Regional Council’s initiative to implement the MAGIQ Documents Publishing Portal has delivered a ‘one-stop shop’ for the community, providing efficient access to Council documents and freeing Council staff to focus on other important tasks.

*Copy supplied by MAGIQ