Celebrating 10 years of self government
This year, the Australian Capital Territory (ACT) celebrates 10 years
of self government. In its first decade of self government,
the ACT has undergone a metamorphosis.
Concentrating on outputs not processes
Chief Minister, Kate Carnell, believes that the bureaucratic emphasis
on processes belongs in the past. Cutting edge public policy making
and administration needs to be geared to outcomes, and these outcomes
must mirror what constituents want.
Leader in financial management On 1 July
1996, the ACT Government became the first Australian public sector
organisation to move to accrual budgeting. This, together with
other financial management reforms, was designed to achieve best
practice using a fully accountable business management approach.
Focusing on the customer After its
election in 1995, the new Government introduced its Customer
Commitment Program. The aim was to establish the ACT public service
as a model of public administration that puts the customer first.
Professional and ethical Moving to
a more outward looking, customer focused approach has required
specific training to equip staff with the necessary skills. A key to
this has been to ensure that all staff work within an established
professional and ethical framework.
Regional involvement Chief Minister,
Kate Carnell, said that her Government is keen to promote the
national capital in the context of the broader region. The
Australian Capital Region (ACR) comprises the ACT and the surrounding
17 Councils.
A healthy community As part of its
vision for 'A Clever, Caring Capital', the ACT aims to lead Australia
in maximising both community and individual health and wellbeing.
Optimum service delivery The Urban
Services Department provides Canberra with the services it needs to
function as a city. These include town planning, heritage and
environment, waste management, libraries, parks, forests, and roads.
Fingertip information and services With
the ultimate aim of providing equity and access to services, in 1997
the ACT Government launched AUSTOUCH kiosks. The kiosks, located
in high pedestrian traffic areas throughout the City, now provide
Canberra residents and visitors with 24 hour access to information
and bill paying services.
Zero waste Canberra's goal The
introduction of a new waste management service based on contracting
has been well received by the Canberra community. It has
proved so effective the ACT Government has set an ambitious goal of
achieving zero waste by 2010.
Commercially sound urban park
management In 1994, management of Canberra's 5,000 hectares of
urban open space, including parks, playgrounds and verges, was
identified as an area which could deliver new efficiencies in service
delivery under market testing.
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