Quality awards for LG Three Victorian
Councils, the Cities of Port Phillip, Whitehorse and Manningham, were
among 57 organisations recognised in this year's Australian Quality
Awards. An increasing number of organisations are using the
Australian Quality Awards assessment criteria in their pursuit of
excellence and for measuring business performance.
Strategic approach to service delivery
Kalamunda Shire in Perth's East has developed a Project Management
System covering all aspects of service delivery. The Project
Management System, introduced in Planning Services in 1995, is a best
practice framework allowing decision makers to ensure strategic needs
are met, and service delivery is properly managed.
Benchmarking the way to go at Marion
Marion Council in South Australia is not waiting for change to forced
upon it. Determined to improve its efficiency, 18 months ago Council
began to examine work practices throughout the organisation. With the
object of further improving the efficiency and contestability of
operations, Council is now embarking on a process of benchmarking
services against other organisations, both public and private.
Energetic about savings Energy costs in
large organisations like Councils can be a serious drain on budgets,
as well as having long term effects on the environment. In response,
Melville Council in Western Australia has successfully implemented a
radical Energy Management Program in its Learning Recreation Centre.
LG initiative to slash Australia's
domestic energy bill Each year Australians spend $5 billion on
domestic energy consumption. In the process, 48.5 million tonnes of
greenhouse gases are released into the atmosphere. According to
Environs Australia, the Local Government environment network, this is
not only unsustainable environmentally but unnecessary. They propose
to introducte a National Energy Efficient Housing Policy to radically
reduce Australia's rate of energy consumption.
Customer commitment Providing
exemplary customer service is a goal of Adelaide's City of Hindmarsh
and Woodville. As part of its customer service package, Council has
endorsed a new 'Customer Commitment' document outlining specific
methods of providing superior customer service.
Code of Conduct for Crow's Nest
Following a study of the Public Sector Ethics Act 1994, Crow's Nest
Shire Council, its staff and Councillors have unanimously supported
the introduction of a Code of Conduct. It covers all Shire business
and activities.
Getting the best people Recognising
employees are its most important asset, Brisbane City Council
believes getting the best people and developing a highly skilled,
flexible workforce is best assured by merit based career moves. To
deal with instances where a staff member is aggrieved by a promotion
decision, an Appointment Review Committee was established early in
1995.
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