Focus On... Best practice
- Enriching neighbourhoods with community hubs
The City of Stirling in Western Australia is establishing community hubs to provide residents with grouped facilities, resources and spaces in and around one central location.
- Tasmanian council makes leap to cloud
Brighton Council, which straddles Hobart’s northern fringe, has become the first Tasmanian council to go ‘serverless’.
- Future directions - By Waudi Tahche, General Manager People and Culture, Cardinia Shire Council
- Engaging the community online
The City of Nedlands in Western Australia is communicating with residents via an online engagement hub – which has become something of a success story since launching in March 2016.
- Corporate Real Estate - Management and Systems*
A familiar debate within all medium to large organisations centres on whether there are benefits to outsourcing requirements for property services compared to managing them in-house.
- Community encouraged to think big
Narrabri Shire Council in northern New South Wales has engaged a diverse cross section of its community to help inform future planning.
- Architectural success behind first AFL game in Ballarat*
The first of hopefully many AFL games was played at Mars Stadium in the Victorian regional capital of Ballarat in August.
- Social media engages community
Upper Lachlan Shire Council in New South Wales has developed its Facebook page as a tool to actively engage with the community.
- Community leads on park design
Moree Plains Shire Council in New South Wales has trialled a new community consultation process to help inform the design of a park and family meeting place in a disadvantaged area of Moree.
- Customer journey mapping fixes the pain
In its bid to create great customer experiences, Lake Macquarie City Council in New South Wales is using customer journey mapping to systematically identify and remove ‘pain points’ in its service and information pathways.
- Storytelling achieves best practice in aged care
Roper Gulf Regional Council in Northern Territory is putting a focus on learning about and recording the stories of clients in its remote Aged Care facilities, and the results are being recognised at a national level.
- New contact centre connects citizens
Manningham Council in the greater Melbourne area recently launched a new customer service contact centre as part of its commitment to become a higher performing and more contemporary organisation.
- A message to all local governments from the APS Benefits Group*
FREE Hour of Power lunchtime Financial Literacy Seminars.
- Web portal connects residents and council
The City of Rockingham in Western Australia has developed an online portal that residents can tailor to their specific interests and use to provide direct feedback to the City.
- Disability inclusion framework for local government
The University of Technology Sydney Institute for Public Policy and Governance (UTS:IPPG) has released a resource for local government to improve the social and economic inclusion of people with disability.
- New standard in community engagement
The Tasmanian community of Glenorchy will have a say and contribute to the decisions that affect it in the future, with the recent launch of a new international best-practice Community Engagement Framework.
- Dashboard provides economic insight
The City of Adelaide has launched an online economic insight tool that provides reliable data to improve decision-making.
- Inclusive tourism on the rise
A recent forum held in Parkes Shire in New South Wales discussed the growing market for tourism and travel by ageing people and those with disabilities and how councils can help.
- Working together to improve service
The Town of Victoria Park in Western Australia is taking customer service to the next level, focusing on building relationships with the community to provide services that suit customers’ needs.
- Recreation centre success
Campbelltown City Council in the eastern suburbs of Adelaide has successfully redeveloped an out-dated recreation centre to become a major regional facility.
- Incentives prove region open for development
Bundaberg Regional Council in Queensland is expanding an incentive program to encourage development in the region.
- Putting innovation on the map
Campbelltown City Council in New South Wales has helped develop a substantial business event program aimed at helping local businesses grow.
- Head in the clouds
Noosa Council in Queensland has reported significant energy savings since transitioning to a cloud-based computing system.
- Preparing businesses for digital future
The City of Swan in Western Australia is helping local businesses become digital-ready.
- King Island Council Embraces New MAGIQ Enterprise Systems*
King Island Council in Tasmania has successfully implemented the MAGIQ Enterprise finance and administration software platform from MAGIQ Software.
- One million dollar dividend paid to council
On 17 August 2017, East Arnhem Regional Council received a dividend payment of one million dollars ($1,000,000) from its subsidiary, Latitude 12 Pty Ltd.
- CityIGNITE 2017*
16th to 17th October; Sydney Town Hall